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Refund policy

Return Policy

We want you to be satisfied with your purchase. Eligible products may be returned for a refund or exchange within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the product must be:

  • New, unused, and uninstalled

  • Undamaged and unmodified

  • Returned in its original packaging

  • Complete with all hardware, accessories, manuals, and instructions

  • Accompanied by the original receipt or proof of purchase

Products showing signs of installation, use, wear, damage, or modification are not eligible for return. This includes, but is not limited to, scratches, dents, stripped or cut wires, altered plugs, mounting marks, or missing components.

Starting a Return

Before returning any product, contact us at [email protected] to request return authorization and shipping instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless the product received was incorrect or damaged upon arrival.

Returned products must be securely packaged and shipped with tracking and adequate insurance. LED Equipped is not responsible for products lost or damaged during return transit. Products damaged due to insufficient packaging or during return shipping will not be eligible for a refund.

Original shipping charges and expedited shipping fees are non-refundable.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly upon delivery. If your product arrives damaged, defective, or incorrect, contact us immediately at [email protected] and provide your order number, a description of the issue, and clear photos or video when requested.

Defective products that have been installed or used are handled under our warranty policy and are not considered standard returns.

Non-Returnable Items

The following items cannot be returned:

  • Custom-built, special-order, or personalized products

  • Clearance or final-sale items

  • Gift cards

  • Products that have been installed, used, damaged, or modified

  • Products with cut or stripped wires, altered connectors, mounting marks, scratches, dents, or missing parts

  • Products returned without their original packaging, hardware, accessories, or instructions

Please contact us before ordering if you have questions about whether a particular product is returnable.

Exchanges

Eligible products may be exchanged within the 30-day return period. To receive a replacement faster, we recommend returning the original product and placing a separate order for the desired item.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are non-refundable. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at [email protected].