Shipping Policy

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package size, weight, and selected shipping method. Enter your country, state or province, and ZIP or postal code to view the available options and estimated cost.

Free-shipping promotions apply only to U.S. orders unless the promotion states otherwise.

Processing and Tracking

Most orders are shipped by UPS, although we may use another carrier when appropriate.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to two business days after receiving the tracking number for the carrier to display movement.

Delivery dates are estimates and are not guaranteed. LED Equipped is not responsible for carrier delays, weather disruptions, customs processing, or other events outside our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional charges resulting from an incorrect address, refused delivery, or undeliverable package may be the customer’s responsibility.

Lost or Damaged Shipments

Please inspect your shipment upon delivery. If an order arrives damaged, contains the wrong product, or appears to be missing an item, contact us promptly at [email protected]. Keep the product, packaging, and shipping materials while the claim is reviewed.

If tracking shows a package as delivered but you cannot locate it, check the delivery area and contact the carrier before reaching out to us.

International Orders

International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are not controlled by LED Equipped.

Customers are responsible for confirming that the products they order may be lawfully imported, installed, and used in their country. International shipments may be delayed, refused, or held by customs. LED Equipped is not responsible for customs delays or charges resulting from a shipment being rejected or returned.

For shipping questions, contact us at [email protected].